Clover - Void a pre-auth

On your Clover device, open the Register app.

1. Select the order.
2. Select More at the bottom left.
3. Select Void Pre-auth.

Voiding a pre-auth only removes the hold on the cardholder’s bank account. It doesn't delete the order. The time it takes for the hold to be removed varies depending on the bank. Customers should contact their bank if they have any questions about the hold.

Pre-auths remain in place until the customer pays. Closing out a batch does not void pre-auths.

By default, only Admins and Managers can void pre-auths. To allow employees to void pre-auths, go to the Employees app > Permissions > Register and enable Void pre-authorization for Employees.