To resolve a frozen Clover device, you should perform a hard reboot by pressing and holding the device's power button for an extended period (often 30-60 seconds) until the Clover logo appears, or by unplugging and replugging the device from its power source. For devices like the Clover Mini, you may need to open the receipt printer and press a small button inside the compartment. If these steps don't work, contact your POS provider or Clover support for further assistance.

Perform a Hard Reboot (Press and Hold Power)

Locate the Power Button: The location varies by device; it's on the side for the Clover Flex and on the back for some Clover Mini models.
‍Press and Hold: Press and hold the power button for about 30-60 seconds, or even longer, until the Clover logo appears on the screen.
‍Release: Once the logo appears, release the button and allow the device to boot up.

Try a Power Cycle

Unplug: Disconnect the device from its power source or charging dock.
‍Wait: Wait for about 30 seconds.
‍Plug Back In: Plug the device back into the power outlet and allow it to fully boot up.

Use the Reset Button (for Clover Mini Models)

Open the Printer: Open the receipt printer panel on the back of the Clover Mini.
‍Locate the Button: Press and hold the green power button located inside the compartment for at least 20 seconds.
‍Reboot: Release the button and then press it again to turn the device back on.

If the issue persists: after trying the steps above, contact your Clover provider or support for further assistance. They can help with potential hardware issues or guide you through advanced troubleshooting steps, such as a factory reset.